Effective Date: May 7, 2026
Order Processing
Orders are dispatched within 1–3 business days. Orders placed on weekends or holidays begin processing the next business day. Custom-branded products require 1–2 additional days for printing and a quality check before shipping.
Delivery Times
Standard delivery then takes 2–4 business days. Expedited shipping is available at checkout for an additional fee.
Shipping Costs
Standard and expedited shipping options, with their rates, are shown at checkout before you pay.
International Orders
We ship across the USA and internationally. Orders outside the US may carry extra shipping charges, and any customs duties, import taxes or brokerage fees charged on delivery are the customer’s responsibility.
Tracking
A tracking link is emailed as soon as your order ships.
Returns
Non-customized products may be returned within 14 days of delivery if unused and in original packaging. To return: email
hello@sleektap.com with your order number and reason. We’ll send return instructions. Refunds are processed within 5–7 business days of receiving the item.
Custom-Branded Products
Custom-branded Smart Cards and Smart Stands (printed with your logo or artwork) are non-refundable unless they arrive damaged or defective.
Exchanges
We offer free replacements for products that arrive damaged or defective. Email us within 7 days of delivery with photos and your order details.
Refund Timeline
Refunds are returned to your original payment method within 5–7 business days of an approved return. Shipping fees are non-refundable unless the return is due to our error.
Damaged or Lost Packages
If your package arrives damaged or goes missing in transit, contact
hello@sleektap.com and we’ll resolve it promptly.
Paid Dashboard Features
Paid features such as lead capture, Lead Capture Pro, surveys, Event Ticketing, Earn (payments and donations), the loyalty program and advanced review management are monthly subscriptions, not physical goods. They are not shipped, and the returns policy above does not apply to them. You can cancel a paid feature at any time and it stays active until the end of the period you have already paid for. Part-months are not refunded.
Event Tickets and Donations
Where you buy a ticket to an event, or make a donation, through a page powered by SleekTap™, your payment goes directly to the business or organizer who set that page up. SleekTap™ does not hold that money and cannot refund it. Refunds for a ticket are governed by the organizer's own refund policy, so please contact them directly. Donations are generally non-refundable.
Contact Us
For questions about shipping, returns, or exchanges, reach out to our support team:
SleekTap™ Customer Service
Email:
hello@sleektap.com
Website:
www.sleektap.com