Frequently Asked Questions

• Smart Card — Credit card–sized tap card for networking.
• Smart Stand — Countertop display for restaurants, salons, and reception desks.
• Sleek Tag — Compact tag that sticks to any flat surface — chairs, equipment, mirrors.
• Smart Wristband — Water-resistant silicone wristband for events and active use.
• Sleek Widget — A button you add to your own website. You choose what it opens: your links, your review links, your loyalty sign-up, a survey, a payment page, a booking page or a menu.

Every device is a one-time purchase, and packs of 2, 5 and 10 cost less per device. Bundles are priced as the devices added together; pack discounts don’t apply to bundles. See current prices in the shop.

Yes. Custom branding is available on the Smart Card and Smart Stand editions marked customizable. After you order, open the product in My Products in your dashboard, press Customize, upload your logo and position it, then press Submit For Printing. We check it before it is printed, and your product ships with your branding on it. Our other products come in standard designs and work great straight out of the box.

Yes. Every device on your account can point somewhere different, and you can add as many devices as you like for free.

• Your contact card, with an Add to Contacts button that saves you to their phone
• Google, Yelp, TripAdvisor, and Facebook review pages
• Instagram, TikTok, YouTube, LinkedIn, X, Pinterest, and Facebook
• Your SleekTap™ appointment booking page, or your own booking or scheduling app
• Digital menus, price lists and portfolios
• Payment, tip and donation pages, through your own Stripe account
• Event tickets, surveys and open house sign-ins
• A Wi-Fi card that gives guests your network and password
• Lead capture forms and email signups (Lead Capture add-on)

Yes. Includes 3 surveys with a Survey device — upgrade to unlimited for $9.99/month. You write your own questions, and people answer from a tap or a shared link with nothing to install. You can set when a survey is live, and choose which details to ask respondents for, if any.

Ratings and scales are counted for you. On the Insights tab, AI reads the written answers for tone and recurring themes, so twenty replies become a handful of things worth acting on rather than twenty things to scroll through. Surveys can be answered anonymously unless you choose to ask for contact details.

Yes. Includes 3 events with an Event device — upgrade to unlimited for $9.99/month. Sell or issue several ticket types from a tap or a public link you can share anywhere, and check attendees in at the door from your phone.

You choose what to ask buyers for — details for each attendee, a full address or just a ZIP code, and your own checkout questions. Sales stop automatically once the event is over. Payment goes straight into your own Stripe account. SleekTap™ never holds your money, and the sale is between you and the buyer.

Yes — that is Lead Capture Pro, a paid dashboard feature at $9.99/month. Photograph a business card or an event badge and AI reads the contact details from the image for you. Scanned contacts land in Connections alongside everyone who shared their details with a tap.

The details are shown to you to check and correct before anything is saved, so a misread line never lands in your contacts unnoticed. It is built for trade shows and events, where typing a stack of cards into a spreadsheet afterwards is the part nobody does.

Yes — Digital Menus is a paid dashboard feature at $1.99/month, and it works for any business with a menu or price list, not just restaurants. Photograph your current menu and AI turns it into an editable one, or build one from scratch.

You can show each section only at the times you choose — breakfast in the morning, happy hour in the evening — and keep your Google Business Profile menu in sync.

Yes — Earn is a paid dashboard feature at $4.99/month. Set up what people are paying for, choose fixed or open amounts, list your products and services, let people add a tip, and offer recurring payments (weekly, monthly, annually and more). Payments go straight into your own Stripe account, and SleekTap™ adds no platform fee.

Yes, and it is free for everyone. Customers pick a time from a tap or a link, and can add it to their own calendar. You see every booking on a calendar view in your dashboard, and customers can choose whether you may contact them by text.

Yes, and Wi-Fi Cards are free. Guests tap or scan a Smart Stand — Wi-Fi Edition or a Sleek Tag — Wi-Fi & Guest Info Edition and see your business details with your Wi-Fi network and password underneath, a Copy button, and how to join. You can add notes such as check-out time or house rules, and lock the Wi-Fi behind an access code.

Phones can’t join a network straight from a web page, so guests copy the password and pick the network in Settings. For laptops and tablets, your dashboard gives you a Join Network QR code to print by the router. Change your password and every product shows the new one at once.

• Smart Log (free) — tap a machine to see its service history and log new work, with an optional access code
• Wi-Fi Cards (free) — guests tap to see your Wi-Fi network and password, with your business details above it
• Open House Sign-Ins ($9.99/month) — visitors sign in with a tap, and you get every name, email and phone number
• Loyalty program ($19.99/month) — check-in codes, member tracking, reward vouchers and welcome stamps for new members

See every add-on and its price on our pricing page.

Your SleekTap™ product does not need Wi-Fi or Bluetooth — it's always ready. The person tapping does need mobile data or Wi-Fi to open your profile in their browser.

Optional features you switch on in your dashboard: lead capture, Lead Capture Pro, advanced review management, loyalty, surveys, Event Ticketing, Earn (payments and donations), Digital Menus and Open House Sign-Ins. There is no single plan — you switch on just the features you want and each is billed monthly on its own, from $1.99. Cancel anytime — your devices keep working either way.

No. Every SleekTap™ product works forever with no subscription. Buy it, activate it, use it. Paid features are for when you are ready to go further, and you only pay for the ones you turn on. A Survey device includes 3 surveys and an Event device includes 3 events at no monthly cost — unlimited surveys are $9.99/month and unlimited events $9.99/month.

• Lead capture — $4.99/month. Names, emails and messages from every tap, ready to export
• Lead Capture Pro — $9.99/month. Photograph a business card and AI fills the contact in
• Advanced review management — $49.99/month. Customer sentiment, private feedback recovery and automated reply-backs on your Google reviews
• Loyalty program — $19.99/month. Rotating daily check-in codes, member tracking and vouchers
• Surveys — $9.99/month. Unlimited surveys, with AI tone and themes read out of the written answers. A Survey device includes 3 surveys without it.
• Event Ticketing — $9.99/month. Unlimited events, with several ticket types, per-attendee details, your own checkout questions and door check-in. An Event device includes 3 events without it.
• Earn — $4.99/month. Payment purposes, fixed or open amounts, recurring payments, a products and services list, and tips
• Digital Menus — $1.99/month. AI menu scanning, section times and Google Business Profile sync
• Open House Sign-Ins — $9.99/month. Visitors sign in with a tap and you keep every detail
• Free for everyone — appointment booking, Smart Log equipment logs and Wi-Fi Cards

We add new features all the time, so this list keeps growing. Current prices are always on our pricing page.

You can switch an add-on on at any time and cancel before your next billing date — no long-term contract. All prices are in US dollars.

Tap works on iPhone 7 and newer. QR code scanning works on all iPhones with iOS 11 or later — just open the Camera app.

Tap works on almost every modern Android phone, and QR scanning works with almost any modern Android camera.

No. The chip draws power from the phone reading it — there's no battery in the SleekTap™ device. It never needs charging.

Your profile is hosted on secure, encrypted servers. The chip on the physical device only stores a link — no personal data lives on the device itself. You control everything on your profile and can deactivate any device instantly.

Log in and deactivate it immediately — it stops working right away. Your profile, links, and analytics stay intact. Transfer everything to a new product and keep going.

Orders are dispatched within 1–3 business days. Standard delivery then takes 2–4 business days. Tracking is emailed as soon as your order leaves. Expedited options are available at checkout.

Yes. We ship across the USA and internationally. Orders outside the US may carry extra shipping charges, and any customs duties, import taxes or brokerage fees charged on delivery are the customer’s responsibility.

Non-customized products can be returned within 14 days of delivery if they're unused and in the original packaging. Custom-branded Smart Cards and Smart Stands are non-refundable unless they arrive damaged or defective.

Email hello@sleektap.com within 7 days of delivery with photos. We'll send a replacement at no cost.

Yes. Every device comes in packs of 2, 5 and 10 that cost less per device. Bundles are priced as the devices added together; pack discounts don’t apply to bundles. Ordering for a large team, a franchise, an event or a nonprofit? Get in touch and we’ll help you put the right order together.

Taps are anonymous, so SleekTap™ shows you what happened rather than who did it. Every account includes analytics — taps over time, most-clicked links, time-of-day patterns and region-level location. To know who someone is, turn on connection capture on a Business Card Edition so the card shows a Share Your Info button: anyone who shares their details appears in Connections with the date, the time and where they tapped.

Yes, with the Lead Capture add-on ($4.99/month). Build a custom form, add it to your profile, and collect names, emails, and messages from everyone who taps your device. Add Lead Capture Pro to scan business cards too.

Yes. Export your contacts from Connections as a CSV file and import them into Salesforce, HubSpot, Zoho, or any CRM.

Your dashboard has a notification center for new contacts, bookings, ticket sales, survey responses and more. Choose which ones reach you by email and which stay in-app, or get a single daily digest email.

Yes. In My Account, Import From Google fills in your business information from your Google Business Profile, so you don’t have to type it twice.

Step-by-step help guides are built into your dashboard. If you still need us, open a ticket from the Support page and follow the replies in one place — or email hello@sleektap.com.